Reference

Legal Framework at garuda raja

At garuda raja, every account you open operates under a clear legal framework — your rights, our obligations, and the rules that govern data, payments, and account access…

Kebijakan Privasi AktifHak Pengguna TerlindungiDANA, OVO, GoPay, QRISDukungan 24/7Enkripsi Akun SSL
garuda raja Legal Framework at garuda raja
JALUR KONTAK KEBIJAKAN

Reach Us About Legal or Policy Questions

If you have a question about our terms, your account rights, a data request, or a legal notice you have received, our compliance-aware support team is…

Live Chat Open the chat widget from any page on garudaraja.
Email Dukungan Send a detailed message to our support address listed in your account portal.
Formulir Akun Log in to your garuda raja account, navigate to Settings → Legal & Privacy…
PENANGANAN DATA DAN AKUN

How We Protect Your Account and Data

Our approach to data, cookies, and account security is built around the principle that you should always know what we hold and why we hold it.

Enkripsi SSL 256-bit

Every page on garudaraja.best runs over 256-bit SSL encryption. This covers your login credentials, payment details entered for DANA, OVO…

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Retensi Data

Account data is retained for as long as your account is active plus a statutory period required by financial record-keeping…

Hak Akses Data

You may request a full export of the personal data we hold — transaction history, login timestamps, and stored documents…

Keamanan Akun

Two-factor authentication is available for all accounts and strongly encouraged.

Kontak Petugas Data

For formal legal notices or data-protection correspondence, address your query to our data officer through the email channel in your…

Your Legal Questions, Answered Directly

These are the questions we receive most often about the legal side of your account — from data rights and cookie settings to what happens when you close your account or dispute a transaction. If your question is not here, reach us via live chat at garudaraja.best at any hour.

Access to our services depends on local law in your specific region of Indonesia. We recommend checking the regulations that apply to your province or city before opening an account, as eligibility conditions can differ.

We collect the name, email, and identity document you provide at registration, plus transactional data such as DANA, OVO, GoPay or QRIS payment records and login timestamps. We do not sell your data to third parties.

Log in to your account, go to Settings → Legal & Privacy, and submit a data-access request. We compile and deliver your full data export within five business days, covering transactions, login history and stored documents.

Yes. Submit a deletion request through Settings → Legal & Privacy or via our support email. We anonymise non-statutory data within 90 days of account closure; financial records required by law are held for the mandatory retention period only.

You can manage your cookie preferences from the footer of any page on garudaraja.best. Withdrawing consent for analytics cookies does not interrupt your session or payment flows through DANA, OVO, GoPay or QRIS.

Contact our support team by live chat or email with your transaction ID and the payment rail used — for example, a GoPay or QRIS reference number. We review disputes within 48 hours and may place a temporary hold on the relevant amount during investigation.

When our legal documents are updated, we send a notification to the email address registered to your account at least seven days before the changes take effect. Continuing to use the platform after that date constitutes acceptance of the revised terms.