Reference

How garuda raja Handles Your Personal Data

At garuda raja, every piece of data you share — your account details, payment method choices like DANA or OVO, and session activity — is collected only to…

Data collected only for account operationDANA, OVO, GoPay, QRIS payment data securedYou can request data access or deletionNo data sold to third partiesPolicy applies to all Indonesia accounts
garuda raja How garuda raja Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Privacy Rights

If you need to exercise your data rights — whether to access, correct, or remove your personal information — our privacy support team is available 24…

Live Chat Start a live chat session on the garuda raja site at any hour.
Email Support Send your privacy request to our dedicated privacy email address.
Telegram Channel Our Telegram support handle is available around the clock for privacy queries.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

garuda raja applies a layered approach to data security — from the moment you enter your DANA or GoPay details at deposit, through every session until you close…

End-to-End Encryption

All data in transit between your device and our servers is encrypted using TLS.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand lobby usage.

Account Security Verification

Before processing any withdrawal — whether via GoPay, QRIS, or bank transfer — we run an account verification step to…

Minimal Data Retention

We keep your personal data only as long as your account is active or as Indonesian regulatory requirements demand.

No Third-Party Data Sales

Your data — including payment method preferences for DANA, OVO, GoPay, and QRIS — is never sold, rented, or traded…

Your Right to Data Access

You can request a full export of the personal data we hold on your account at any time.

Your Privacy Policy Questions, Answered

Below are the questions our account holders ask most often about how garuda raja collects, stores, and protects personal data. If your question is not covered here, our live chat team is available around the clock to assist with any specific data or account privacy concern you have.

We collect your name, email address, phone number, and device identifiers. If you deposit via DANA, OVO, GoPay, or QRIS, we also record transaction references needed to credit your account and verify withdrawals — nothing beyond what is operationally required.

We share only the minimum required with our payment processors — such as the QRIS or OVO gateway — to complete your transaction. We do not sell, rent, or pass your payment details to advertisers, data brokers, or unrelated third parties under any circumstances.

Contact our support team via live chat or email with your account ID and a written data-access request. We will verify your identity and deliver a structured export of your personal data within 7 working days of confirmation.

Yes. Submit a deletion request through live chat, email, or Telegram with your account reference. Once we verify your identity and confirm the account is closed, we delete or anonymise your data within 30 days, in line with Indonesian regulatory retention rules.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can review active cookies and withdraw consent at any time through the cookie preference panel inside your account settings — no need to contact support.

Every deposit flow is protected by TLS encryption from your device to our servers. Your DANA or GoPay credentials are processed directly by the payment gateway and never stored on our platform. Account verification runs before any payout is released.

Yes. The policy covers all account holders accessing garuda raja across Indonesia — including Semarang — where local law permits. Eligibility for specific account features and data rights always depends on local law applicable at your location.