Reference

Ketentuan Penggunaan Akun garuda raja

These Terms and Conditions govern every account you open, every transaction you make via DANA, OVO, GoPay, or QRIS, and every session you start inside our lobby —…

Berlaku untuk semua akun aktifMencakup transaksi DANA, OVO, GoPay, QRISDiperbarui sesuai kebijakan terbaruTunduk pada hukum yang berlaku
garuda raja Ketentuan Penggunaan Akun garuda raja
KONTAK DAN BANTUAN

Hubungi Kami Soal Ketentuan Ini

If any clause in these Terms and Conditions is unclear, or if you believe your account has been handled in a way that does not reflect…

Live Chat Available around the clock directly inside your account dashboard.
Email Dukungan Send a detailed message to our support address for written confirmation of any policy…
Pusat Bantuan Our help centre hosts a dedicated Terms and Conditions section where the most frequently…
KEAMANAN DAN AKUNTABILITAS

Bagaimana Kami Mengelola Ketentuan Ini

Our approach to enforcing these Terms and Conditions is grounded in transparency and consistency.

Keamanan Data Akun

Your personal and financial data is stored with encryption at rest and in transit.

Kebijakan Cookies

We use session and preference cookies to keep your account state intact across devices.

Retensi Data

Account data is retained for as long as your account remains active, and for a legally mandated period after closure.

Keamanan Akses Akun

We enforce two-step verification on all accounts. If we detect unusual login activity — for example, a login from an…

Perubahan Ketentuan

Any material change to these terms will be announced via a notice in your account dashboard at least 7 days…

Permintaan Penghapusan Akun

You may request full account closure and data erasure at any time through live chat or email.

Pertanyaan Seputar Syarat dan Ketentuan

The questions below cover what real account holders ask us most often about these Terms and Conditions. If your question is not answered here, our live chat team can provide a written clarification within one business day.

They apply from the moment you complete account registration and continue for the entire lifetime of your account, including after any voluntary closure, for matters related to transactions already processed via DANA, OVO, GoPay, or QRIS.

We post a notice in your account dashboard at least 7 days before any material update takes effect. The updated document is always available on this page, and the revision date is shown at the top of the full policy text.

No. Continued use of your account — including logging in, making a deposit, or starting a game session — constitutes full acceptance of the current terms. If you disagree, contact support immediately to discuss account closure options.

Access to specific lobby features and game categories depends on local law in your area. Some features visible in one region may be restricted in another. We encourage you to check current availability in your region before funding your account.

Send a data access request via email or live chat with your registered account details. We aim to compile and deliver a summary of your stored data within 10 business days, in line with our data retention policy.

Any remaining balance is returned to your nominated withdrawal method — DANA, OVO, GoPay, or QRIS — before the account is closed. We settle all pending balances within 5 business days of receiving your formal closure request.

Reach our support team through live chat inside your dashboard or by email. Policy dispute queries are escalated to our compliance team, and we aim to provide a written response within 3 business days of receiving your complaint.